“From the earliest days of retailing, merchants have rewarded customers with perks, to build loyalty. However much like the insidious effects of drugs, price discounting destroys you, your business and your brand. Let’s see why.
“Yes. Now, what was your question?” Saying that felt great didn’t it ¬… and it was even better for the person you said it to – perhaps a smile even appeared? One of the secrets in creating a memorable customer experience is to make your salon ‘better than it has to be’ and a simple way to start doing that is to master the art of “Yes,” which in turn gifts your customers’ with a smile.
Of late, I’ve been comparing apples with pears. You see they’re not just different in shape. It’s every single aspect of them. Let me explain.
I’m inspired by you, Timothy, Mr Awesome Salesman. You not only managed to sell me a scary unfamiliar android tablet (that I can now comfortably use and drag me into 21st century technology, you ALSO restored my faith in customer service.