E29: B2C Are you a Teller, Seller or Persuader?

E29: B2C Are you a Teller, Seller or Persuader?

Understand the three different styles of communication that people use with their customers in salons and clinics – the Teller, Seller and Persuader. Each style has distinct behaviours (do’s and don’ts) that influence how people respond to suggestions and during conversations.

E27: B2C Spend-suasion – the new way to help your clients spend more

E27: B2C Spend-suasion – the new way to help your clients spend more

In the first of a series of episodes aimed at the B2C (business-to-customer) part of ‘Get to Yes’, Neil discusses his new persuasion program, called ‘Spend-suasion.’ By blending spending with persuasion, this new method helps you, help your clients, to spend more when they’re booking, re-booking or during a retail sale.